Support

How can we help?

Send us the details and we’ll route your request to the right person.

Email support

Include your organization, the surface you were using, what you expected, and any error message that is safe to share. For a dashboard or report, describe the record you were trying to view without including private customer data. For sign-in problems, tell us which step did not complete.

ian@socialglass.ai

Privacy requests

Use the same address for access, correction, deletion, or other privacy questions. Explain your relationship to the relevant account or organization. We may need to verify your identity and authority before we can discuss or change protected information.

Start a privacy request

For ChatGPT plugin issues

Tell us whether the issue happened while connecting, signing in, reading Social Glass data, or approving a write. Include the client application and the safe part of any error response. The supported programmatic interface is the documented Social Glass MCP server; we do not publish a general REST API. Please do not email passwords, access tokens, private keys, authorization headers, or sensitive customer records.

What happens next

We review the context, identify the account or product surface involved, and route the request to the person who can help. Some requests need identity or organization verification before we can share account details. Product and research inquiries can also use the dedicated contact page to book a demo.